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Category Archives: Softskills

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Spoken English: The Backbone of the BPO industry

adminbmt November 7, 2013

Picture this – A customer service executive in an Indian BPO works in a business process that requires investigating customervproblems related to retail banking. The investigation involves written and verbal correspondence with overseas customers, who are native speakers of the English language, in order to give updates, assurances, and eventually a resolution to their problems…. Continue Reading »

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