The Information Technology Infrastructure Library (ITIL®) is a set of integrated, process-based, best practice framework for the purpose of managing IT services in an organization. Today, ITIL is the most widely accepted approach to IT service management in the world. But with the current training facilities with most of the training providers in the country, this is usually conducted in bigger cities of the country or at corporate premises, in a face-to-face mode of instruction.
Where to do it?
While choosing an ITIL learning partner, look for the following value offerings::
- Blended Learning – e-Learning with + Instructor-led sessions by Industry’s expert, helps provide deeper dive in the curriculum, program design for course retention and practical case study exposure for ITIL certification aspirants (vs. the existing ILT-only program for shorter duration)
- Trainer’s profile
- High quality training on SLT Mode – Two-way audio-video communication through broadband service
Who should enroll?
Managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers, business managers and managers who are interested in ITIL best practices and ITIL certification.
After doing ITIL Foundation, typically professionals move up the ladder to ITIL intermediate modules. Typical roles are Team Leads and managers. People into Operations, transitions services, Risk management, these areas become more specialized.
Job opportunities in
1. Providers of IT managed Services
2. Remote Infrastructure Services
3. Data Centres
4. Telecom services