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What is ITIL®, ITSM, ISO 20000 and BSM?

adminbmt November 7, 2013

ITIL® has become an industry buzz word.

So are BSM, ITSM, ISO 20000.

Let’s try to define these terms in easy to understand language and based on how others are referring these terms.

ITIL®: ITIL® stands for ITIL® Infrastructure Library. It’s a good practices framework consisting of set of processes and functions for IT. ITIL® framework is not prescriptive. ITIL® books say that “Each organization is unique and must ‘adapt and adopt’ the guidance for its own specific needs, environment and culture.”

ITSM: ITSM stands for IT Service Management. It is an approach that uses Industry good practices frameworks and standards to deliver quality IT Services to meet business needs. One need not use only ITIL® good practices for IT service Management initiatives. One can use one or many of complimentary standards and frameworks like COBIT, ITIL®, six sigma, ISO 27000 etc in IT Service Management journey. But most of the time we have observed that ITIL® and ISO 20000 are primary focus areas when companies are starting ITSM initiatives.

ISO 20000: ISO 20000 is a standard for IT Service Management. An organization can get certified for ISO 20000. ISO 20000 is basically a marriage between two best practices – ITIL® and management system standards ISO 9001:2000 and ISO 14001:2004

BSM: BSM stands for Business Service Management. This terms is frequently used by software vendor s. Most of the analysts agree that BSM is software that essentially forms a dynamic link between business-oriented IT services and the IT infrastructure components that support those services. BSM is used to represent set of software products used by IT to streamline IT. BSM helps in institutionalize ITIL® / ITSM in an organization by providing automated tools.


Contributed By:

Kunal S



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